Find quick answers, usage guides, and solutions to all your technical issues right here.
You can change your password in two ways:
After changing your password, all active sessions on other devices will be automatically logged out for security.
Yes, one NobiPlay account can be used on multiple devices. The number of active devices depends on your subscription plan:
To permanently delete your account, go to Profile → Settings → Privacy & Data → Delete Account. This process cannot be undone once confirmed.
Before deleting your account, make sure you have cancelled any active subscription and downloaded any data you need. Your data will be deleted within 30 days in accordance with our privacy policy.
Yes, you can change your email via Profile → Account Settings → Change Email. You will need to verify the new email through a confirmation link that is sent to you.
Changing your email requires verifying your current password and will trigger a security notification to your old email. The process usually completes within 1–2 minutes.
Buffering is usually caused by an unstable internet connection. Try the following steps:
Auto in the playback settingsWhile watching, click the CC icon or ⚙ Settings icon in the bottom-right corner of the screen. Choose an available subtitle language (Indonesian, English, etc.).
You can also adjust the subtitle font size and color via Profile → Settings → Subtitle Preferences.
NobiPlay supports a variety of payment methods:
Refunds can be requested within 48 hours of payment if there was a billing error or content could not be accessed due to a system issue on our end.
How to request one: Profile → Payment History → select the transaction → Request Refund. Or contact our team via the contact page. Refunds take 3–7 business days to process.
NobiPlay is available on a wide range of devices:
Go to Profile → Security → Active Sessions. Here you can see every device that is currently logged in and select "Log Out of All Devices" to sign out everywhere at once.
Content availability is determined by licensing agreements with studios and film distributors. Some content is only available in certain regions based on regional broadcast rights.
Turn on Kids Mode via Profile → Settings → Parental Controls. You can create a dedicated kids profile, set an access PIN, block certain content categories, and set a daily viewing time limit.
The NobiPlay support team is ready to help you anytime, anywhere.