You can cancel your subscription at any time via Profile → Manage Subscription → Cancel Subscription. Premium service stays active until the end of your billing period.
How many devices can be used at the same time?▾
Basic Plan: 1 device, Standard Plan: 2 devices, Premium Plan: 4 devices, Family Plan: up to 5 profiles with 5 simultaneous devices.
Is NobiPlay available outside Indonesia?▾
NobiPlay is available in several Southeast Asian countries including Malaysia, Singapore, and Brunei. However, certain content may not be available outside Indonesia due to licensing restrictions.
How do I download content to watch offline?▾
The download feature is only available to Premium and Family Plan users via the mobile app. Look for the download icon (↓) next to eligible content titles. Downloaded content is stored for 30 days.
Why can certain content not be played in my region?▾
Content availability is governed by licensing agreements that differ by region. If you are in a supported region and still experience issues, please contact our team.
How do I report inappropriate content?▾
Click the three-dot icon (⋯) next to the content title and select "Report Content". You can also contact us directly through the form on this page using the "Other" topic.
