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Most Popular Questions
How to change my account email?
Learn the steps to easily update your NobiPlay account email.
How to download content for offline viewing?
Follow easy steps to download your favorite movies and series to watch without internet connection.
FAQ Categories
Account & Profile
To create a NobiPlay account:
1. Website Click "Sign Up" on the homepage, enter email and password
2. Mobile App Download the app, select "Create New Account"
3. Verification Check email for confirmation link
4. Profile Complete profile information and content preferences
Registration is free and only takes 2-3 minutes.
To reset password:
1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check email for password reset link
4. Click the link and create a new password
Tips: Use a strong password with a combination of letters, numbers, and symbols.
To change profile information:
1. Go to "Profile" or "Account Settings" menu
2. Select "Edit Profile"
3. Change desired information (name, email, profile photo)
4. Click "Save Changes"
Note: Email changes require re-verification.
Yes, NobiPlay supports <strong>Family Sharing</strong>:
Basic Plan: 1 device simultaneously
Standard Plan: 2 devices simultaneously
Premium Plan: 4 devices simultaneously
Family Plan: 6 devices + separate kids profiles
Features: Each family member can have a separate profile with personal recommendations and their own watchlist.
Streaming & Video Quality
Buffering is usually caused by:
Internet Connection: Ensure minimum speed of 5 Mbps for HD, 25 Mbps for 4K
Solutions:
• Close other apps using internet
• Restart router/modem
• Lower video quality in player settings
• Use stable WiFi connection
• Try streaming during non-peak hours (morning/afternoon)
NobiPlay provides various video qualities:
480p (SD): Slow connection, 3 Mbps
720p (HD): Good quality, 5 Mbps
1080p (Full HD): High quality, 10 Mbps
4K Ultra HD: Highest quality, 25 Mbps
HDR: Available for certain content
Quality will automatically adjust to your internet speed.
Yes, NobiPlay provides subtitles in various languages:
Indonesian: Available for 95% of content
English: Available for all content
Other languages: Mandarin, Japanese, Korean for Asian content
How to activate: Click CC icon in video player and select language
Customization: Change subtitle size, color, and font in settings
NobiPlay supports various casting methods:
Chromecast: Click cast icon in video player
AirPlay (Apple): Swipe from bottom iPhone/iPad → AirPlay
Smart TV: Download NobiPlay app on TV
HDMI: Connect laptop/PC to TV with cable
Miracast: For Android devices to supported TVs
Make sure devices are connected to the same WiFi.
Payment & Subscription
NobiPlay offers flexible subscription plans:
Basic (Rp 49.000/bulan): 1 device, HD, unlimited
Standard (Rp 79.000/bulan): 2 devices, Full HD, download
Premium (Rp 109.000/bulan): 4 devices, 4K Ultra HD
Family (Rp 149.000/bulan): 6 devices, kids profile
Discount: Annual subscription gets up to 20% discount
Trial: Free 7 days for new users
We accept various payment methods:
Credit/Debit Card: Visa, Mastercard, American Express
E-Wallet: OVO, GoPay, DANA, ShopeePay, LinkAja
Bank Transfer: BCA, Mandiri, BRI, BNI, Permata
Convenience Store: Alfamart, Indomaret
QRIS: Scan QR code for instant payment
All payments are encrypted and secure with SSL technology.
Canceling subscription is very easy:
1. Go to "My Account" → "Manage Subscription" menu
2. Click "Cancel Subscription"
3. Select cancellation reason (optional)
4. Confirm cancellation
Note: Access remains active until end of billing period
Refund: No cancellation fee or penalty
NobiPlay refund policy:
Trial Period: Cancel within 7 free days without being charged
Prorated Refund: Not available for monthly subscriptions
Technical Issues: Full refund if issue is from our system
Double Charging: Automatic refund for duplicate billing
Process: Refund processed within 5-7 business days
Contact customer service for special cases.
Download & Offline
Download feature is available in mobile and desktop apps:
1. Search for movie/series you want to download
2. Click download icon (down arrow)
3. Select video quality (SD, HD, Full HD)
4. Wait for download to complete
Access: "Download" menu to view offline content
Note: Offline content available while subscription is active
Download limits by plan:
Basic: Download not available
Standard: 50 content per device
Premium: 100 content per device
Family: 150 content per device
Storage: Depends on your device capacity
Tip: Delete old downloads to save space
Yes, downloaded content has time limits:
Movies: 30 days after download, 48 hours after starting to watch
TV Series: 30 days after download, 7 days after starting to watch
Limited Content: Some content only 7 days
Renewal: Re-download if expired
Notification: You will be notified 24 hours before expiration
Offline Mode: Content can still be watched even if expired (max 72 hours)
Technical Issues
Solutions for login issues:
1. Check credentials: Make sure email and password are correct
2. Reset password: Use "Forgot Password" feature
3. Clear cache: Clear browser or app cache
4. Update app: Make sure using latest version
5. Internet connection: Make sure connection is stable
6. Disable VPN: Turn off VPN if using
If problem persists, contact customer service.
Steps to fix app crashes:
Mobile Apps:
• Force close and reopen the app
• Restart device
• Update app to latest version
• Clear app cache and data
• Make sure device OS is supported
Web Browser:
• Refresh page (Ctrl+F5)
• Clear browser cache
• Disable browser extensions
• Try another browser (Chrome, Firefox, Safari)
Causes and solutions for audio issues:
Volume Settings: Check device and player volume
Mute Status: Make sure not in mute mode
Audio Track: Try changing audio track in player
Browser: Refresh page or restart browser
Hardware: Check speakers/headphones
Codec: Update device audio driver
Multiple Tabs: Close other tabs playing audio
NobiPlay VPN policy:
Not Recommended: VPN can cause streaming issues
Content Licensing: Some content may not be available via VPN
Performance: VPN can reduce streaming quality
Detection: Our system can detect VPN usage
Alternative: Use direct internet connection for best experience
Travel: Contact support if streaming from abroad
File size varies based on quality and duration:
Movie (2 hours):
• SD (480p): ~800 MB
• HD (720p): ~1.5 GB
• Full HD (1080p): ~3 GB
Series Episode (45 minutes):
• SD: ~300 MB
• HD: ~600 MB
• Full HD: ~1.2 GB
Tip: Use WiFi for downloads and select quality according to storage capacity
Devices & Compatibility
NobiPlay is compatible with various devices:
Mobile: iOS 12+, Android 6.0+
Web Browser: Chrome, Firefox, Safari, Edge (latest version)
Smart TV: Samsung, LG, Sony, Android TV, Apple TV
Gaming Console: PlayStation 4/5, Xbox One/Series X
Streaming Device: Chromecast, Fire TV Stick, Roku
Desktop: Windows 10+, macOS 10.14+
Download official app from App Store, Google Play, or Smart TV store.
How to install NobiPlay on Smart TV:
Samsung TV: Open Samsung Smart Hub → Apps → Search "NobiPlay" → Install
LG TV: LG Content Store → Search → "NobiPlay" → Install
Android TV: Google Play Store → Search "NobiPlay" → Install
Sony TV: Google Play Store (for Android TV) or Sony Select
Apple TV: App Store → Search "NobiPlay" → Get
Login: Use the same account as on other devices
Yes, NobiPlay is available on gaming consoles:
PlayStation:
• PS4: Download from PlayStation Store
• PS5: Native app with 4K HDR support
Xbox:
• Xbox One: Microsoft Store
• Xbox Series X/S: Optimized for next-gen consoles
Features: Remote controller navigation, voice control (if supported), and picture-in-picture mode
Performance: Streaming up to 4K depending on console capability
Yes, all data is automatically synchronized:
Watchlist: Favorite movie/series list syncs in real-time
Watch Progress: Continue watching from last minute
Viewing History: Viewing history on all devices
Preferences: Subtitle, quality, and language settings
Profiles: Multiple user profiles with separate data
Downloads: Download list per device (not synced)
Login with the same account to enable synchronization.
Content & Catalog
NobiPlay has a very comprehensive content collection:
Movies: 15,000+ titles from Hollywood, Asia, and local
TV Series: 3,000+ series with 50,000+ episodes
Anime: 1,500+ anime series and movies
Documentaries: 800+ high-quality documentaries
Kids Content: 2,000+ kid-friendly content
Original Content: 200+ exclusive NobiPlay content
Update: 50+ new content every week
Yes, NobiPlay strongly supports local content:
Indonesian Movies: 1,000+ movies from classic to latest
Local Series: 200+ web series and popular soap operas
Stand-up Comedy: Best Indonesian comedian performances
Documentaries: Documentaries about Indonesian culture and history
Original Series: Original productions with local talent
Regional Content: Regional language content (Javanese, Sundanese, etc.)
Partnership: Partnership with Indonesian production houses
Of course! We highly value user feedback:
Content Request Form: Available in "Help" → "Request Content" menu
Community Vote: Voting system for popular requests
Social Media: Tag @nobiplay on Twitter/Instagram with #NobiPlayRequest
Email: Send request to content@nobiplay.com
Response Time: Content team will review within 1-2 weeks
Licensing: Availability depends on copyright negotiations
Notification: Notification if your request is added
Yes, NobiPlay has comprehensive parental control features:
Kids Profile: Special profile with kid-friendly content
Age Rating: Filter by age rating (G, PG, PG-13, R)
Content Blocking: Manually block specific content
Time Limits: Limit watching time per day
PIN Protection: PIN to access adult content
Viewing Reports: Children's viewing activity reports
Safe Search: Safe search results for children
Still Need Help?
Can't find the answer you're looking for? Our customer service team is ready to help you 24/7 through various communication channels.